FAQ – frequently asked questions
Here you will get the fastest answers to the most frequently asked questions. If your question is not on the list, write to us using the contact form, we will try to answer your email within 24 hours.
You can also contact us by phone during office hours (9:00 - 17:00) at 690 354 166
Returns/exchanges
How much time do I have for a return?
The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since your purchase was delivered, unfortunately we cannot offer a cash refund. In exceptional cases when the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.
Products purchased in a stationary store are not returnable - it is possible to exchange them for another product or a gift voucher.
What address can I send my return to?
We do not accept returns in the stationary boutique. They should be sent back by courier to the warehouse address given below:
Bebe Concept
ul. Trenów 55
05-080 Laski
tel. 690 687 300
To make a return, please complete the form and attach it to the shipment. If you are unable to print the form, please write down the necessary data by hand on a piece of paper.
Where can I find the return form?
The return form can be found at this LINK
You can fill it out on your computer/phone, then print it and put it in the returned package.
I want to exchange the product
Exchanging goods is only possible in our stationary store for an item of the same price or more expensive. People who are unable to visit us in-store, please return the products according to the returns procedure and place a new order in the online store.
We kindly ask you to return the products along with the completed return form - thanks to this, we are able to efficiently carry out the procedure of returning the funds to your account.
Complaints
How can I make a complaint about a defective product?
In case of a complaint about a defective product, please contact us by e-mail kontakt@bebeconcept.pl - Please attach completed complaint form and photos illustrating the defect.
We immediately forward the case to the manufacturer damaged item and follow his instructions.
Do I have to return the advertised product?
It is not necessary to return the defective product unless requested by the manufacturer. Please first submit your complaint to us by e-mail and then follow the instructions provided in correspondence with our employee.
The complaint procedure depends on the manufacturer.
Orders
Can I add something to an existing order?
To add a product to an existing order, please contact our customer service department at 690 687 300 between 9:00 a.m. and 4:00 p.m. or e-mail.
If the order has already been processed by our warehouse and is packed, unfortunately we will not be able to add anything to the package.
Can I combine orders?
We can only combine orders if they have not been processed by the warehouse.
For information on the status of your order, please contact the office:
690 687 300
There was an error in the order I received. What's next?
If, after unpacking the package, it turns out that the products received are not consistent with the order or something is missing, please contact us by e-mail immediately.
Can I ask for an invoice if I already have a receipt?
To receive a VAT invoice for stationary purchases, please inform the seller in the boutique before finalizing the transaction.
In the case of online orders, in order to receive the invoice, you must fill in the field with the company data (name, address and NIP number of the company).
If the order has already been placed for a private person, unfortunately we cannot issue an invoice for an existing fiscal receipt.
Can I order a gift directly to the recipient?
Of course! Just enter the recipient's address in the shipping data field.
It is also possible to choose "gift packaging" of the selected product in the basket before finalizing the order.
The receipt is sent electronically, so it will not be in the package.
Do you wrap as a gift?
After entering the basket, you can choose the gift packaging of individual products from the order.
Shipment
How long will I wait for shipping?
We try to fulfill all orders immediately. Delivery time within Poland is 1-2 business days (unless there is information about an extended waiting time on the product page).
In case of delays due to our fault, we will inform you by e-mail.
What is the cost of international shipping?
The cost of international shipments depends on the destination.
Zone A - PLN 49
Czech Republic, Lithuania, Latvia, Germany, Slovakia, Austria, Belgium, Estonia, Netherlands, Luxembourg, Slovenia, Hungary.
Zone B - PLN 79
Bulgaria, Croatia, Cyprus, Denmark, Finland, France, Greece, Spain, Ireland, Portugal, Romania, Sweden, Great Britain, Italy.
Will I incur additional costs when ordering to countries outside the EU?
When ordering to countries outside the European Union, such as Great Britain, Switzerland or the USA, you should take into account the possibility of incurring additional customs and tax fees.
They are independent of us and as a seller we have no influence on their amount. The rates are set by the customs office when the order is cleared.
The parcel I received is damaged.
If the parcel delivered by the courier shows clear signs of damage, the box is torn, the contents seem to be broken, there are visible spills of liquid, or the box is covered with courier tape - please immediately report a complaint to the courier who delivered the order, fill out the damage report with the carrier, and then inform us about it by e-mail so that we can file a complaint about the damaged parcel with the courier company.
All sent by Our parcels are insured, and the customer's complaint reported at the time of parcel delivery is crucial for us to be able to claim compensation from the courier company.
Products
Can I sign up for product availability alerts or a waiting list?
If the product you have chosen is temporarily unavailable, you can sign up to be notified about its availability. Just enter your e-mail address in the appropriate field in the product view.
As soon as the item is back in stock, an automatic message will be generated from our system.
Unfortunately, we do not keep registrations or waiting lists.
Can I reserve a product?
Unfortunately, it is not possible to reserve a product in our online or stationary store.
The only option to reserve the product is to finalize the purchase.
Contact
DON'T SEE THE ANSWER YOU ARE LOOKING FOR?
Use the form below to contact us by e-mail. We will try to respond within 24 hours.
To contact us by phone regarding your order, please call 690 687 300
