Zwroty, wymiana i reklamacje
We know that returns and complaints about goods can be complicated. We hope that the ordered products met your expectations, but if you want to return, exchange or file a complaint, we have done our best to make this process easier for you. Select a section below:
1. Convenient returns
1. SUBMIT YOUR RETURN IN A FEW EASY STEPS
Just click the send return parcel button, which will take you to the Convenient Returns form - thanks to this, you can send the parcel from home, Żabka or a parcel locker without the need to print a label and complicated login.
2. PREPARE YOUR RETURN PACKAGE
Pack the products you want to return. Make sure the products you have packed are safe.
3. WAIT FOR YOUR MONEY REFUND
We will refund your money within 14 days of accepting your return.
34,000 SENDING POINTS
Fast and convenient
2. Non-returnable goods
1. In accordance with consumer law, the following are not subject to returns/exchanges: Hygienic articles such as: cosmetics, cosmetic accessories such as facial rollers, masks, hair and body brushes and hygiene products. In addition, digital content downloaded from the website. When returning products such as pacifiers, baby bottles or breast pumps, please send them back in intact packaging.
2. It is possible to return underwear or swimsuits, but we kindly ask you to measure them without removing the factory protection.
3. If a customer wants to return a product that is part of a promotional set (full price product + discounted/free product), must return the entire set.
3. Our returns policy
1. The customer has the right to withdraw from the sales contract within 14 days from the date of receipt of the order. If 14 days have passed since delivery of the purchases, unfortunately we cannot offer a cash refund. In exceptional cases, if the return deadline is exceeded, please contact us by e-mail - we will try to offer a satisfactory solution.
2. Products purchased in a stationary store are not returnable - you can exchange them for another product or a gift voucher in our boutique.
3. In order to make a return/exchange, the goods must not show any signs of use and must be in the same condition in which the customer received it. It should have tags (if attached by the manufacturer) and cannot be washed. It should be sent back in its original packaging. Please attach the return form or send it to us by e-mail - this makes the process much easier and the funds will be immediately returned to the customer's account. IMPORTANT that the package contains information that will enable us to assign the return to the buyer - name / number of the returned order.
4. Make a return
1. To make a return, please complete the form and attach it to the shipment. If you are unable to print the form, please write down the necessary data by hand on a piece of paper or send the form by e-mail. IMPORTANTthat the package contains information that will enable us to assign the return to the buyer - name / number of the returned order.
2. For logistical reasons, we do not accept returns in a stationary boutique. Sending the return to the warehouse address gives the customer confidence that the return will not be lost and will be delivered directly to the person responsible for the returns and complaints department, so it will be processed quickly and efficiently.
3. Returned items should be sent back by courier to the warehouse address given below:
BEBE CONCEPT
UL. TRENÓW 55
05-080 LASKI
TEL. 690 687 300
4. As soon as we approve your return, we will immediately transfer the funds to the account number you provided or issue a voucher for a given amount to be used in our store (depending on the option selected in the form).
5. Full processing of the return may take up to 14 days from the date the return was sent by the customer.
6. The return must be sent at your own expense by any courier. We do not collect parcels from parcel lockers, collection points or post offices.
5. Exchange
1. Products can be exchanged only in a stationary boutique. If you are unable to visit us in a stationary store, exchange of goods involves returning the products in the form of a refund in accordance with the procedure described above and placing a new order in the online store.
2. We kindly ask you to return the products together with the completed return form - thanks to this, we are able to efficiently carry out the procedure of returning the funds to your account.
6. Complaints
1. In case of a complaint about a defective product, please contact us by e-mail kontakt@bebeconcept.pl Please attach the completed complaint form and photos showing the defect.
2. We immediately refer the matter to the manufacturer of the damaged item and follow its instructions.
